Privacy & Cookies

Scope

This privacy policy explains how National Grid-Pakistan should handle personal information submitted through its public website, including contact forms, feedback routes, procurement inquiries, career-related pages and public consultation channels.

This policy applies to website interactions. Separate rules may apply to employment records, procurement contracts, regulatory submissions, litigation, security investigations or systems operated by third parties.

Information collected

National Grid-Pakistan should collect only the information needed to respond to a request, process a public interaction or maintain website security.

• Name, organization, role and contact details submitted in forms.
• Inquiry type, message content, attachments and supporting reference numbers.
• Tender, supplier, project, community or media inquiry details.
• Technical data such as IP address, browser type, device information, pages visited and time of access.
• Application or recruitment information only where the website directly supports an approved recruitment process.

How information is used

National Grid-Pakistan should use personal information for legitimate public-company functions, including responding to inquiries, routing complaints, managing supplier or media requests, supporting consultations, publishing required notices and maintaining secure website operations.

Personal information should not be sold. It should not be used for unrelated marketing without a clear lawful basis and user consent where required.

Sharing and disclosure

Information may be shared internally with the department responsible for the request, such as media, procurement, project teams, human resources, legal, compliance, information technology or public relations.

National Grid-Pakistan may disclose information where required by law, court order, regulator, audit requirement, public procurement process, public safety need or authorized government oversight.

Retention

Website submissions should be retained only for as long as needed for the purpose collected, legal obligations, audit requirements, procurement records, recruitment records, complaint handling or public-sector recordkeeping.

Records connected to tenders, contracts, disputes, safety events, public consultations or regulatory matters may need longer retention than general inquiries.

Security

National Grid-Pakistan should use reasonable administrative, technical and operational safeguards to protect website data from unauthorized access, alteration, disclosure or loss.

No public website can guarantee absolute security. Users should avoid sending highly sensitive personal, financial or security information unless specifically requested through an approved channel.

User choices

Users may contact National Grid-Pakistan to ask about personal information submitted through the website, request correction of inaccurate details or ask for guidance on the proper channel for privacy concerns.

Some records cannot be deleted on request if National Grid-Pakistan must retain them for legal, regulatory, audit, procurement, employment or public-interest reasons.

What cookies are

Cookies are small files stored by a browser to help a website work, remember settings, measure usage or protect services from misuse. Similar technologies may include local storage, session storage and server logs.

National Grid-Pakistan's public website should use cookies conservatively and only where they support a clear website purpose.

Types of cookies

The website may use the following categories.

• Strictly necessary cookies that keep the site functioning, maintain security and support form submission.
• Preference cookies that remember choices such as dismissed notices or display preferences.
• Analytics cookies that help National Grid-Pakistan understand which pages, documents, tenders or notices are used most often.
• Third-party cookies only where an approved embedded service, map, video or analytics tool requires them.

Analytics

Analytics should be configured to measure aggregate website usage, not to identify individual users unnecessarily. Useful metrics may include document downloads, tender page visits, search terms, device type and content performance.

Analytics data should help National Grid-Pakistan improve public access to high-value information such as active tenders, career notices, project consultations and regulatory disclosures.

Third-party services

Some pages may embed maps, videos, forms, analytics tools or recruitment and procurement systems operated by third parties. Those services may set their own cookies under their own policies.

Where third-party tools are used for essential public tasks, National Grid-Pakistan should identify the service and provide a reasonable alternative route where possible.

Managing cookies

Users can control cookies through their browser settings. Blocking some cookies may affect form submission, saved preferences, embedded content or security features.

If a cookie consent tool is used, it should allow users to accept or reject non-essential cookies without blocking access to core public information.